East Lancashire Medical Services (ELMS) is a Social Enterprise organisation operating as a registered society under the Co-Operative and Community Benefits Societies Act 2014 and delivering Urgent Primary Care Services 365 days a year.
We have a number of primary health care services that descriptions for, can be found by navigating our website.
Any comments or feedback will be greatly appreciated, as we are always looking to improve the services we offer.
Our head office can be found on Accrington Road in Blackburn.
East Lancashire Medical Services
St Ives House
Tel: 01254 752100
Fax: 01254 671882
We are open for 08:00AM to 18:00PM Monday to Friday for enquiries
At an ELMS special company meeting on 22 March 2018 attended by members of ELMS including staff, local GPs and patients agreed a number of rule changes and these have now been approved by the FCA:
Rule 1.11 – combines the roles of ELMS Clinical Chair and Chair of ELMS Council, still accountable to the Council and ELMS membership.
Rule 12.1 – with the appointment of a GP as Clinical Chair and ELMS Accountable Officer, there is no longer a need for two Medical Directors supporting a non-GP Chief Executive.
The results of our Patient Survey along with the additional comments can be viewed by clicking on the links below.
Please find below ELMS annual report for 2013 - 2014 and 2014 - 2015
ELMS Annual Report 2013 - 2014
ELMS Annual Report 2014 - 2015
ELMS Annual Report 2015 - 2016
ELMS Annual Report 2016 - 2017
ELMS Primary Care Out of Hours (GUM site) within the Royal Blackburn Hospital was inspected on the 19th November 2014. A comprehensive inspection of the service was carried out under Section 60 of the Health and Social Care Act 2008 as part of the CQC regulatory functions. The inspection was planned to check whether ELMS is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008. The CQC looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
The service was rated as Good.
Key findings were as follows:
• Access to the service was effective.
• There was a clear management structure to support and guide staff.
• Patients said that they felt safe at the service and were treated with respect, dignity and compassion.
• The practice was well maintained and clean.
Several areas of outstanding practice were identified including:
• The use of the Medical Intraoperability Gateway (MIG) electronic system to allow GPs at the service to access the front page of patients records held at their usual GP practice. This allowed GPs at the service to have read only access to patient’s allergies, medication and any recent tests carried out by their GP. This was only available once patients had given their consent.
There were also areas of practice where ELMS needs to make improvements.
• Improve signage within the hospital for the service
• Ensure appropriate access to emergency equipment.
Please follow the link below to see the full CQC report.
ELMS RBH Site CQC Report
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