ELMS Primary Care Out of Hours (GUM site) within the Royal Blackburn Hospital was inspected on the 19th November 2014. A comprehensive inspection of the service was carried out under Section 60 of the Health and Social Care Act 2008 as part of the CQC regulatory functions. The inspection was planned to check whether ELMS is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008. The CQC looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
The service was rated as Good.
Key findings were as follows:
• Access to the service was effective.
• There was a clear management structure to support and guide staff.
• Patients said that they felt safe at the service and were treated with respect, dignity and compassion.
• The practice was well maintained and clean.
Several areas of outstanding practice were identified including:
• The use of the Medical Intraoperability Gateway (MIG) electronic system to allow GPs at the service to access the front page of patients records held at their usual GP practice. This allowed GPs at the service to have read only access to patient’s allergies, medication and any recent tests carried out by their GP. This was only available once patients had given their consent.
There were also areas of practice where ELMS needs to make improvements.
• Improve signage within the hospital for the service
• Ensure appropriate access to emergency equipment.
Please follow the link below to see the full CQC report.
ELMS RBH Site CQC Report