The services we provide

ELMS provides unscheduled (planned) healthcare to the populations of Pennine Lancashire – Blackburn with Darwen and East Lancashire – 24 hours per day 365 days a year.   ELMS plays a key role in the Pennine Lancashire health economy, supporting both primary and secondary care medical services in delivering the best possible care for patients, in the most appropriate place.  ELMS works in close partnership with other local providers and Clinical Commissioning Groups (CCGs) across the local health system.

ELMS service can only be accessed via NHS 111, 999, or a local Healthcare Professional.  It is not a direct access service and it does not accept walk-in patients.

The attached document sets out ELMS current service offer:

ELMS Service Offer - May-2021

The GP Out of Hours Service is now incorporated into an Integrated Urgent Care service, operating 24 hours per day 365 days per year.  The GP Out of Hours element operates when your own GP Practice is closed and is for medical conditions of an urgent nature that cannot wait until your routine surgery re-opens.

Services we DO NOT provide

  • A Walk-in Service
  • Medication for the treatment of drug addiction i.e. Methadone and other narcotic drugs
  • Patient Transport
  • Repeat prescriptions
  • 2nd opinions
  • Sick Notes will not be issued
  • Medicals will not be carried out
  • Contraceptive services other than emergency contraception i.e. the Morning After Pill (at doctors discretion)

A comprehensive range of medical services is available via our Health Access Centre.

Can I have a Home Visit?

All requests for home visits are medically assessed. Home visits are delivered on the basis of patients medical condition or social and emotional reasons.    Our centres are equipped to provide immediate necessary treatment for conditions that cannot wait until your surgery re-opens.

 

Click on the link below to download our Complaints Leaflet

COMPLAINTS LEAFLET

 
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