Using the Out-of-Hours Servicetelephone_brown

If you require urgent medical attention that cannot wait until your surgery opens, follow these instructions:

1.   Ring your registered GP or phone 111

2.   If your surgery is closed you will automatically be diverted to 111

3.   You will be asked for your home telephone number, name, address, date of birth, registered GP and a brief indication of your illness 

4.   The urgency of your call will be prioritised using call guidelines. A clinician will then return your call within the following timescales:

  • Urgent Calls within 20 minutes
  • Routine Calls within 60 minutes
  • Immediate life threatening conditions will be passed directly to the ambulance service

5.   Your medical condition will be assessed and your details will be passed to ELMS.      You will be re-contacted and provided with telephone advice and / or a face to face  appointment. The appointment will be within the following timescales:

  • Emergency within 1 Hour
  • Urgent within 2 Hours
  • Routine within 6 Hours
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website