The GP Out of Hours Service is for medical conditions of an urgent nature that cannot wait until your routine surgery re-opens.
A comprehensive range of medical services is available via our Health Access Centre.
All requests for home visits are medically assessed. Home visits are for people who are seriously ill such as bed bound, terminally ill or severely disabled. Home visits are not automatically assigned for young children, families or the elderly unless the patient is seriously ill. Our centres are equipped to provide immediate necessary treatment for conditions that cannot wait until your surgery re-opens.
Click on the link below to download our Complaints Leaflet
If you require urgent medical attention that cannot wait until your surgery opens, follow these instructions:
1. Ring your registered GP or phone 111
2. If your surgery is closed you will automatically be diverted to 111
3. You will be asked for your home telephone number, name, address, date of birth, registered GP and a brief indication of your illness
4.The urgency of your call will be prioritised using call guidelines. A clinician will then return your call within the following timescales:
5.Your medical condition will be assessed and your details will be passed to ELMS. You will be re-contacted and provided with telephone advice and / or a face to face appointment. The appointment will be within the following timescales:
Monday to Friday: 20:00 to 08:00
Saturday & Sunday: 24 Hours
Bank Holidays: 24 Hours
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