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The services we provide
ELMS provides unscheduled (planned) healthcare to the populations of Pennine Lancashire – Blackburn with Darwen and East Lancashire – 24 hours per day 365 days a year. ELMS plays a key role in the Pennine Lancashire health economy, supporting both primary and secondary care medical services in delivering the best possible care for patients, in the most appropriate place. ELMS works in close partnership with other local providers and Clinical Commissioning Groups (CCGs) across the local health system.
ELMS service can only be accessed via NHS 111, 999, or a local Healthcare Professional. It is not a direct access service and it does not accept walk-in patients.
The attached document sets out ELMS current service offer:
ELMS Service Offer - May-2021
The GP Out of Hours Service is now incorporated into an Integrated Urgent Care service, operating 24 hours per day 365 days per year. The GP Out of Hours element operates when your own GP Practice is closed and is for medical conditions of an urgent nature that cannot wait until your routine surgery re-opens.
Services we DO NOT provide
A comprehensive range of medical services is available via our Health Access Centre.
Can I have a Home Visit?
All requests for home visits are medically assessed. Home visits are delivered on the basis of patients medical condition or social and emotional reasons. Our centres are equipped to provide immediate necessary treatment for conditions that cannot wait until your surgery re-opens.
Click on the link below to download our Complaints Leaflet
If you require urgent medical attention that cannot wait until your surgery opens, follow these instructions:
1. Ring your registered GP or phone 111
2. If your surgery is closed you will automatically be diverted to 111
3. You will be asked for your home telephone number, name, address, date of birth, registered GP and a brief indication of your illness
4.The urgency of your call will be prioritised using call guidelines. A clinician will then return your call within the following timescales:
5.Your medical condition will be assessed and your details will be passed to ELMS. You will be re-contacted and provided with telephone advice and / or a face to face appointment. The appointment will be within the following timescales:
Services at Burnley are currently suspended due to COVID to enable ELMS to make the most effective use of its clinical team in the delivery of patient care.
Monday to Friday: 20:00 to 08:00
Saturday & Sunday: 24 Hours
Bank Holidays: 24 Hours