We would like you to think about your recent experience of using our service and how likely you are to recommend our service to friends and family if they needed similar care or treatment. 

We want to make sure that our services meet the needs of the people who use them or may be affected by them.   We will use the information to improve our service and to feedback to the staff and clinicians concerned in order to promote good practice across ELMS.

We do not need to identify you.

Any feedback is most welcome

This website is only monitored Monday-Friday 9am-5pm, and not weekends or bank holidays.

Please do not use this section if you require medical advice or medical treatment. Patients who require medical advice or believe that they may require treatment should ring 111.

At East Lancashire Medical Services (ELMS), we are committed to providing safe, high-quality care. We recognise that sometimes things may not go as expected, and we welcome the opportunity to listen, learn, and improve.

If you wish to raise a concern or make a formal complaint, please complete the form below. Your feedback will be treated with respect and handled in line with NHS guidelines.

• All complaints are taken seriously and will be investigated fairly.

• We aim to acknowledge your complaint promptly and keep you informed throughout the process.

• Any information you provide will be kept confidential and used only for the purpose of resolving your concern.

Thank you for helping us improve the services we provide to our patients and community.

Compliments Comments and Complaints Leaflet.pdf